MONOPOLY GO‪!‬ 9+

The game is fun until you need support. Recently the game crashed for many users. I have lost my game progression despite having it linked to my Apple account. I have made purchases to prove this and I have requested for support from their in game chat. It has been 5 days and counting and I have not received a response. If I hadn’t made a purchase just before the crash I wouldn’t be as upset. I would simply take my L and quit the game at this point. But since I spent some real life dollars, this has been a very bad experience with the game and company. Hire some support or have them do better. Getting no response at all from chat support after many days is inexcusable. Even an automated message to say “hey, we are experiencing high volume of cases and need more time” would be better than NOTHING. Update: it’s now day 12 of no response from support. Update 2: while I appreciate a response from the developer here on the app review…I have still not received a review IN THE GAME. I’ve been messaging in there resending my information several times and haven’t received a response at all. Why are some people getting responses and I am not?
Update 2: finally got a response after 3 weeks, thanks. They were able to recover my account. It took so long that if this ever happened again, I will take it as a sign to move on with something else to fill my time.

Hi c.benda, we are sorry our Customer Support Team was unable to help you. We are dedicated to making our players happy! Please give us another try. Looking forward to hearing from you soon!

I used to love this game. It was similar to another board game app I used to play until they tightened it so much that it was aggravating. I’m afraid the same has been done to Monopoly Go now. Although once I could sit and play for long moments at a time that’s impossible now. I would win more dice and more money at a level 10, then be able to increase it to 20, winning more dice and money, then increase that level etc. I could actually finish building each property in a group. Now, the rewards have been reduced. I’m lucky to get to a level 10 before running out of rolls. I have to leave the game with properties unfinished which allows other players to shut me down before I have enough rolls to continue playing. Whereas once I could play non stop for half an hour easily I now run out of dice after about 10 minutes. This isn’t fun anymore, each day’s game is too short, and to get to the next board takes FOREVER. This game has been tightened up too much, the daily dice rewards are significantly smaller.
The money grab game has gotten too easy. I get every bill every time and the amounts of money seem to be smaller. This should be more challenging and a larger reward if one is successful.
I am not going to play a game that takes me a week to advance to the next property level, it’s like crawling to the finish line. I’m deleting this. And the only reason it gets two stars is because it was fun a few weeks back.

Hi there Mrjombi. We appreciate you taking the time to share your thoughts with us on how we can better improve your gameplay experience. Rest assured that this will be shared with the team for further consideration so please kindly stay tuned for now.